Patricia Gomez

M-100203 · age 75 · Lake County · Dual Complete

Mock dataT1 · Premier Priority84

Why this member is prioritized

Mock prioritization logic — directional only

Patricia is prioritized because lis status change + frequent service calls. The model also weighs prescription-drug sensitivity, recent service activity, and lack of agent contact in the past 12 months.

Member summary

Current plan

Dual Complete

Tenure

4 years

Preferred channel

Phone

Last agent touch

2027-09-10

County

Lake

Age

Recent activity

2027-09-25 09:14
Prioritized by Marketing/Product switch-risk model
2027-09-25 09:16
SMS nudge sent: Premier Early Booking
2027-09-25 12:48
Member clicked booking link
2027-09-25 12:51
Appointment booked for Oct 8, 10:00 AM
2027-09-26 08:01
SOA sent for member acknowledgement

Recommended outreach

Hi Patricia, this is Maya Thompson. It may be helpful to review your Medicare plan information for the upcoming year. You can schedule time here: agentbooking.example.com/maya-thompson. Reply STOP to opt out.

Agent notes

Notes are part of the appointment audit trail. Do not include sensitive PHI beyond what is required.

Recommended next action

Schedule service-to-review appointment

Prepare appointment Continue to Enrollment Workspace

SOA readiness

SOA · May be needed

SOA may be required before discussing specific Medicare products. Confirm or document SOA status before the appointment.

Outreach status

Voicemail left

Appointment

Pending

Compliance reminders

• Use neutral plan-review language. No hard sales asks.
• Confirm SOA status before discussing specific products.
• Avoid enrollment language during Oct 1–14 readiness window.